DKIM is a method that allows for connecting a domain with an email server and it aims at confirming the authenticity of the email address from which the email is sent. It enables the receiver of the message to verify whether it has been authorized by the domain owner. This is to prevent spoofing of the sender’s email address, a phishing and spam tactic.

Basic rules for adding a DKIM entry to your domain:

• Each domain record consists of three parameters: name, type and value.
• To add a DKIM entry that authorizes the email address created in your SALESmanago account with your domain, you need to add two records as indicated below.

NOTE: DNS entries should end with a period to be correctly interpreted when verifying mail security. In the case of entries without a period, the application will add them automatically.

Enter the following DNS records in the fields below:

• First entry structure
  • Domain:  salesmanago._domainkey.yourdomain.com (where as yourdomain.pl you enter a name of the domain for which you want to add the entry).
  • Type: CNAME.
  • Value: salesmanago._domainkey.smgrid.com.
• Second entry structure
  • Domain:  salesmanago2._domainkey.yourdomain.com (where as yourdomain.com you enter a name of the domain for which you want to add the entry).
  • Type: CNAME.

Value: salesmanago2._domainkey.smgrid.com.

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Instruction for adding a DKIM entry to domains in cPanel hosting

To add a DKIM entry to a domain hosted in cPanel, log in to your admin panel. In the menu, find the DOMAINS section and select Zone Editor.

In the list of domains, find the one for which you want to add a CNAME record and select CNAME Record.

Then, enter the following data:

• In the Name field: salesmanago._domainkey.yourdomain.com.
• In the CNAME field: salesmanago._domainkey.smgrid.com (remember to enter this value as salesmanago._domainkey.smgrid.pl for Polish domains).

In the next window, enter the same data again: 

• In the Name field: salesmanago2._domainkey.yourdomain.com.
• In the CNAME field: salesmanago2._domainkey.smgrid.com (remember to enter this value as salesmanago2._domainkey.smgrid.pl for Polish domains).

The changes will be available within an hour.

How to check the authenticity of the DKIM records?

1. Report it to your Project Manager from SALESmanago.
2. Try out free online tools (e.g., https://mxtoolbox.com/dkim.aspx).
3. Go to the E-mail Marketing dashboard.

Read more about Email Marketing Dashboard >>