Condition: contact responded to SMS

This condition starts when we receive a response to our SMS.

sms2

 

The condition has to include:

[1] The type of condition: contact responded to SMS.

[2] Text or name: content or part of the content of the SMS which was sent to the contact.

[3] Replay text: the whole content or part of the answer. For example; to take advantage of “Reply text:” for the SMS by typing in “Yes”.
Note: This condition does not work properly with an smsAPI Eco account. To use this function switch to smsAPI Pro.

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SALESmanago - AI Customer Data Platform with Omnichannel Execution
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