This condition is met when a Contact opens an email.

You can choose if the condition will be met if a Contact opens:

• any email,
• a specific email, or
• one of a number of specified emails.

Define the following settings:

[1] Condition type—Contact opened email.

[2] Any email—choose this option if you want the condition to be met if a Contact opens any email sent from your SALESmanago account.

[3] Select email—choose this option if you want the condition to be met if a Contact opens a specific email or one of a number of specified emails.

After selecting this option, choose the email(s) from the drop-down list [A], which includes all emails from the Standard tab on the Email List.

You can select up to 5 emails in a single condition. To include another email in the condition, click + Add another email [B]. The selections are connected by the OR operator—if you select more than one email, the condition will be met if a Contact opens any of the selected emails.

TIP: Click on the Preview button to open a preview of the selected email in a new tab.

[4] During the last…—define the maximum time before the occurrence of the triggering Event within which an email had to be opened for the condition to be met.

Enter a number and select a unit: hour or day.

EXAMPLE: You have created the following Automation Rule:

The triggering Event (New External Event occurred) occurs for a Contact on January 7. If the Contact opened any of your emails within the three days preceding the triggering Event (January 4–7), the SALESmanago system will perform the Action (Send email to Contact) for that Contact.

If the condition is not met, no action will be performed for that Contact.

When you have defined all the settings, click Save changes. Now you can continue configuring your Automation Rule.