Release notes

Release 16.5.0 [implementation: 28-29.11.2023]
Enhanced Segmentation: Filtering by most effective channel	SALESmanago is introducing a new data-based feature—Data Genius—that will help you optimize your segmentation and filtering processes, leading to more effective communication. The first enhancement under this label is a new Contact filter: Filtering by most effective channel.	Filter Contacts by the channel that is most effective for them: email, Web Push, text messages, or other. Make the most of your Contact data. Reach customers more effectively and boost your sales.
Redesigned Email Marketing Settings	We are improving the user experience on our platform by moving all settings related to Email Marketing to a single place: a new tab under the Email Marketing feature.	Enjoy a more intuitive design and easily manage your settings.
Improved Email Marketing filter: Option to customize bank holidays	We are introducing the option to create your own list of bank holidays on which no email will be sent from your account. You can also generate a list of bank holidays for selected countries by clicking on a dedicated button in the new Email Marketing Settings.	Improve your communication with customers by making sure that they won’t receive your emails on bank holidays.
Returning unsent coupons to the pool	Previously, coupon codes assigned to emails that failed to be sent were discarded (lost). Now, unsent coupons automatically return to the coupon pool.	Enjoy greater control over your coupons.
Workflow: Tagging team members in Sticky Notes	We are enhancing the Unified Workflow Console with the ability to @mention other SALESmanago users in Sticky Notes.	Benefit from facilitated collaboration with your team.
Workflow: Increased maximum launch interval for Workflows	We have increased the maximum interval between the launches of a Workflow process for the same Contact from 240 to 365 days.	Enjoy more flexibility when working on long-term campaigns.
HTML and Freemarker emails: Text/plain version of emails	Recently, we have introduced the option to include a plain (text only) version in an email created in the Email Design Studio. Based on feedback from our customers, now we are extending this option to two other email creators: HTML and Freemarker.	Improve your deliverability and user experience also for emails created in the HTML and Freemarker designers.
Enhanced Baselinker integration	Before, if a PURCHASE External Event was transferred from Baselinker, the Contact’s Email Marketing status would change to opt-out. Now, SALESmanago is upgrading its integration with Baselinker to prevent such undesirable changes.	Enjoy a seamless integration with Baselinker.
Release 16.4.0 [implementation: 14-15.11.2023]
Enhanced Segmentation: Filtering by operating system	We are introducing a new Contact filter: Filtering by operating system. Now, you have the option to select Contacts that used a specific operating system on a specified date or within a specified period.	Enjoy more precise targeting. Adjust your communications to the specificities of different operating systems. Boost engagement and conversion rates.
Enhanced Segmentation: Improved filtering by scoring	We are improving the Contact filter: Filtering by scoring by adding new, advanced operators: between (inclusive), greater than, greater than or equal to, less than, less than or equal to, and equal to.	Enjoy more flexible segmentation and adjust your communications to the engagement level of your Contacts.
Customer Preference Center: Adjusting sending time to Contact preferences	SALESmanago introduces the option to automatically adjust the sending time of email messages based on zero-party data collected in the Customer Preference Center.	Reach your Contacts more effectively. Personalize your communication for the best results. Enhance customer experience.
Release 16.3.0 [implementation: 30.10-2.11.2023]
AI Studio for Live Chat	SALESmanago introduces its state-of-the-art AI Studio into Live Chat. With this new feature, Live Chat consultants receive three ready-to-send response suggestions generated by ChatGPT. You don’t need to worry about providing the wrong information – your consultants are still in control of what is sent to users.	Make your consultants’ work easier by providing them with a convenient and time-saving tool. Respond to Live Chat inquiries faster, improving your productivity and the quality of your customer support. Provide a better customer experience on your website.
Automatic SalesChat: Wait for consultant from a specific consultant group	SALESmanago improves the Automatic SalesChat feature by adding a new option to the action Wait for consultant. Now, when a Live Chat user welcomed by a bot requests to be attended to by a consultant, they can select a consultant group responsible for the area in which the user is interested (e.g., Sales or Post-Purchase Support).	Make your customer service more user-friendly and more efficient. Save time by referring user requests to the right departments. Prioritize users (e.g., businesses) based on their selections.
Frontend API for Live Chat: Stage 1	SALESmanago is introducing a Frontend API for Live Chat. Previously, our customers could choose from a number of predefined methods for the opening and closing of the Live Chat window. Now, you can use JavaScript to create your own scenario.	Adjust the Live Chat opening and closing options to your specific needs.
Enhanced Segmentation: Filtering by device	We are introducing a new Contact selection filter: Filtering by device. Now, you can select Contacts that used a specific device type (Desktop, Mobile, or Other) on a specified date or within a specified period.	Enjoy more precise targeting. Adjust your marketing activities to the habits and preferences of your Contacts. Create dedicated segments for the purposes of device-centric strategies.
Enhanced Segmentation: Filtering by browser	We are introducing a new Contact selection filter: Filtering by browser. Now you can select Contacts that used a specific web browser on a specified date or within a specified period.	Enjoy increased targeting capabilities. Run A/B tests for different browsers. Tailor your campaigns to the specificities of different browsers.
Enhanced Segmentation: Improved filtering by details	We are improving the Contact selection filter: Filtering by details to provide increased precision in Contact segmentation. The number of details that can be selected has been increased from 3 to 10, and the selection process has been enhanced by the addition of new, advanced operators. Moreover, now you can choose whether you want to select Contacts that have all the selected details (connected by AND) or that have any of the selected details (connected by OR).	Enjoy more flexible segmentation and target your Contacts with increased precision.
Workflow: Option to select the sender in the Action: Send text message to Contact	Based on feedback from our customers, we are adding the option to select the sender in the Workflow Action: Send text message to Contact. The sender name must be whitelisted by the gateway provider.	Use different sender names for different brands or campaigns. Adjust the sender name to the content of the message. Gain more control over your communications.
Enhanced recommendation mechanism: Saving Last Viewed Products for up to 5 Product Feeds	When Contacts view product pages on your website, their visits are matched with the URLs in your Product Catalog / XML Product Feed to build recommendation data. Previously, when a single URL was found in multiple Catalogs/Feeds, the visit was matched with only one of them. Now, such visits will be recorded for up to 5 Catalogs/Feeds.	Show even more accurate recommendations and boost your sales.
Unifying the use of Product Catalogs / XML Product Feeds across the system	Previously, Product Catalogs and XML Product Feeds required the Default flag to be used in certain features but could be used in others even without this flag. Now, this has been unified across the system. A Product Catalog / XML Product Feed not marked as default will only be used for analytical purposes, whereas “default” Catalogs and Feeds can be used for recommendation purposes in features such as Recommendation Frames, Web Push, Live Chat, and Personal Shopping Inbox.	Enjoy more consistency across the SALESmanago platform.
Email Design Studio: No exit confirmation if the email has been saved	Previously, when leaving the Email Design Studio without saving the email, you were required to confirm this action. Now, SALESmanago requires confirmation only if the email has not been autosaved.	Enjoy a more intuitive user interface.
Workflow: Undo/redo options actions	We are enhancing the Unified Workflow Console with the options to undo or redo an action. Use the buttons at the top of the screen or the standard keyboard shortcuts (Ctrl+Z, Ctrl+Y for Windows and Command+Z, Command+Y for MacOS).	Save time and fix mistakes or revert changes with one click. Experiment with your Workflows without fear of losing the current structure. Enjoy a more intuitive Workflow creation process.
Workflow: Ability to download a high quality image	We have enhanced our Workflow feature with the ability to download the visual model of a Workflow as a high quality JPG file. You can choose if you want to download the image with or without analytics for individual Workflow elements.	Easily obtain high-quality images of Workflows that can be used, for example, in reports or presentations.
Workflows: Hyperlinks in Sticky Notes	SALESmanago is enriching the Unified Workflow Console with the ability to include hyperlinks in Sticky Notes.	Easily provide other team members with additional information.
Contact Card: Displaying data from SALESmanago Mobile when using User ID	We are upgrading the integration between SALESmanago and SALESmanago Mobile. Now, user data from SALESmanago Mobile is available on the Contact Card in SALESmanago even if app users are identified by User ID.	Benefit from easier access to information about your mobile users.
Releases 16.0.0 – 16.2.0 [implementation: 12-17.10.2023]
SALESmanago system upgrades	We have upgraded the technologies on which the SALESmanago application is based and the data storage and processing software we use. The updated systems provide enhanced technological capabilities and meet stricter compliance standards.	Enjoy increased security, elevated performance, and more reliable operation of the SALESmanago platform.
Release 15.4.0 [implementation: 3-4.10.2023]
Email Design Studio: Text/plain version of emails	SALESmanago introduces the option to include a plain (text only) version in an email created in the Email Design Studio. Plain email versions are the only versions supported by non-HTML email clients and can be used in situations where an HTML email does not work. For smooth user experience, we have provided the option to copy the entire email text by clicking on a single button.	Make sure that your emails are supported by all email clients. Adjust your emails to different customer needs and capabilities. Improve your email deliverability.
Workflow: Improved analytics	SALESmanago enhances Workflow analytics by introducing progress bars for individual elements to the Unified Workflow Console. Now, you can easily analyze how many Contacts have reached each individual element of your Workflow, to determine which paths are followed most frequently and identify defective or inefficient configurations.	Monitor the progress of Contacts along your Workflow paths. Easily identify errors and ineffective Workflow paths to optimize your processes. Enjoy easier access to Workflow analytics.
Enhanced Segmentation: Improved filtering by tag scoring	Previously, when filtering Contacts by tag scoring, you could specify the scoring range using two operators: greater than and less than. Now, we are providing more advanced options for specifying the scoring range, including new operators.	Enjoy more precise Contact segmentation and targeting.
Free Email Marketing Account: Improved tutorial	SALESmanago has improved user experience on its Free Email Marketing accounts. Now, the tutorial is available on the menu bar and can be accessed and consulted as necessary.	Conveniently access essential knowledge and easily complete all configuration steps.
Release 15.3.0 [implementation: 19.09-20.09.2023]
Workflow: Sticky Notes	SALESmanago is the first platform to introduce the option to use Sticky Notes on the Workflow board. This unique solution can be used by all account users to provide descriptions or ask questions about Workflow processes. You can choose the color for each Sticky Note and format its text.	Smoothly communicate and collaborate with your team. Conveniently explain the structures and purposes of individual Workflows and their smaller sections. Save time by leaving comments or questions directly in the Workflow creator.
Workflow Dashboard: Analytics for up to 10 active Workflows	Previously, up to 4 active Workflows could be displayed in the Analytics of selected Workflows section on the Workflow Dashboard. Now, we are increasing this number to 10.	Enjoy more comprehensive Workflow analytics.
Search Engine Turbocharger: Enhanced analytics visualization	We have remodeled the Search Engine Turbocharger analytics to provide reliable data in the form of user-friendly visualizations.	Benefit from more accurate analytics and easily interpret data.
Mobile messages: Shortened links in preview	Previously, mobile message previews showed full links, even if the option to use shortened links was enabled. Now, this option will be taken into account in message previews and shortened links will be displayed just the way they will look for an actual recipient. Additionally, any punctuation marks or special characters (such as full stops or exclamation marks) at the end of a link will not be included in the link.	Enjoy accurate message previews and easily estimate the number of characters used in a message.
Dynamic Segments: Removing the text editor	Before, a Dynamic Segment could be created using a text editor or a graphical editor. Now we are removing the difficult-to-use text editor to make this feature more intuitive.	Enjoy a more user-friendly segmentation process.
Release 15.2.0 [implementation: 5.09-6.09.2023]
Integration with Google Analytics 4	SALESmanago delivers a new version of its Google Analytics integration to comply with Google's updated requirements.	Make your work easier by accessing Google Analytics data in SALESmanago.
Email Design Studio: Ability to copy and paste formatted text	SALESmanago introduces the option to paste formatted text copied from an external text editor (e.g., MS Word) into the Email Design Studio.	Save time by pasting already formatted text from external editors.
Workflow: Individual settings displayed on elements and arrows	Based on feedback from our customers, we are enhancing the Unified Workflow Console with descriptions of individual configurations displayed on elements and connection arrows. At stage one, the improvement has been applied to elements related to emails and tags.	Design Workflows even more conveniently and understand them better. Benefit from more efficient teamwork. Enjoy comprehensive previews in Workflow analytics.
New Workflow Condition: Email sent to Contact	Previously, it was possible to check whether a Contact opened an email or clicked a link in an email. Now, SALESmanago is introducing a new Workflow Condition: Email sent to Contact, which allows you to determine whether any email or a specific email has been sent to a Contact.	Reach the right audiences and avoid sending the same email to the same Contact twice. Combine the new element with other Conditions: Contact opened email and Contact clicked on link in email to get the full picture. Build more elaborate Workflows that cater to your business needs.
Workflow: Ability to tag Workflow processes	SALESmanago is enriching the Unified Workflow Console with the option to tag Workflows. By assigning tag(s) to Workflow processes, you can classify and segment them, facilitating your navigation around the Workflow List.	Keep your Workflow List organized and easily identify your Workflow processes.
Workflow: Better support for macOS users	We have improved user experience for macOS users by adding new keyboard shortcuts and tips in the Unified Workflow Console.	Enjoy all the capabilities of the new Workflow creator in your macOS system.
Email Design Studio: Improved email preview	Before, email elements hidden for desktop devices were not visible in a preview opened in a new tab. Now, they are displayed and marked as mobile only.	Gain more control over the appearance of your emails.
Export List: Shorter loading time	We have reduced the Export List loading time from 19 s to less than 1 s.	Save time thanks to the accelerated loading process.
Release 15.1 [implementation: 22-23.08.2023]
Unified Workflow Console: New launch settings	SALESmanago is introducing two new options to the Unified Workflow Console. Now you can decide how many times a Workflow can be triggered for a single Contact and specify the minimum interval between launches.	Adjust the number and frequency of Workflow launches to your business strategy.
Enhanced Segmentation: Filtering by Workflow status	SALESmanago provides its customers with even more targeting options by introducing a new Contact filter: Filtering by Workflow status. Now you can select Contacts that are currently in the midst of a specific Workflow process (In progress) or those who have completed this process (Completed).	Enjoy more precise filtering and targeting whenever Contact selection is required.
Email Design Studio Library: Saving multiple sections as one element	SALESmanago is enhancing its best-in-class email designer by adding the capability to save multiple sections as a single element in the Library.	Save time and make your work with the Email Design Studio even easier, for instance, by saving an entire header or footer as one Library element.
Release 15.0 [implementation: 16-17.08.2023]
Web Element Display Engine	SALESmanago is upgrading its Monitoring Code with the Web Element Display Engine. This new mechanism is responsible for displaying elements such as Live Chat, pop-ups, contact forms, Social Proof Widget, and Recommendation Frames on your website, and for the smooth operation of Website Automation Rules, Personal Shopping Inbox, and Voice Search. The loading time for these and other web components has been reduced by 50%, whereas the average RPS (requests per second) has increased from 80 to 1500, which translates into enhanced website performance.	Benefit from improved user experience on your website: component loading time reduced by 50% and RPS increased from 80 to 1500. Watch your conversion rates and sales revenues rise. Enjoy more reliable functioning of Website Automation Rules.
Release 14.4 [implementation: 08–09.08.2023]
Email Design Studio: Custom Fonts	Based on feedback from our customers, we are enriching the Email Design Studio with the option to use custom fonts in your emails. As custom fonts have limited support in most email clients, the feature also allows you to select a fallback font.	Strengthen your brand identity and make your emails stand out.
Email Design Studio: Background images	SALESmanago introduces the option to add images as section background in the Email Design Studio. Previously, custom backgrounds had to be combined with text or buttons before uploading to the Email Design Studio, which affected image quality and email searchability.	Save time and add backgrounds directly in the Email Design Studio. Enjoy better image quality. Create more searchable emails.
Email Design Studio: Link for the Countdown timer	Based on feedback from our customers, we have enriched the Email Design Studio with the option to add a link to the Countdown timer.	Facilitate access to the right section of your website. Make your emails more interactive. Make the most of the Countdown timer feature.
Unified Workflow Console: Further enhancements	We are continuing to improve the Unified Workflow Console based on customer feedback and our own observations. Now, you can connect multiple elements to a single Finish element; drag an element by clicking anywhere on it (not just the top bar); and zoom-in/zoom-out using the touchpad or the mouse wheel. Additionally, we have expanded the tip list in the Workflow console.	Create Workflow processes even more quickly and easily.
Filtering Contacts by marketing status with a time range selector	On the SALESmanago platform, Contacts can be filtered based on their marketing consent status. Now, SALESmanago is enriching this feature with a time range selector, which allows you to select Contacts who opted in or out within a specific time range.	Filter Contacts even more precisely and benefit from increased personalization capabilities.
Release 14.3 [implementation: 25-26.07.2023]
Email Design Studio: Option to assign tag(s) after Contact clicks on link	SALESmanago is enriching the Email Design Studio with a new tagging option. Previously, adding a tag to a Contact after they clicked on a link in an email was only possible through an Automation Process. Now, each link in an email can be configured so that one or more tags will be added to a Contact that clicks on that link.	Enjoy more precise segmentation. Tag Contacts more easily. Track each link individually for better analytics.
Live Chat: Settings for the visibility of finished conversations	Previously, finished Live Chat conversations were visible to all consultants. Now, based on feedback from our customers, we are introducing the option to select whether finished conversations should be visible for all consultants; only for super users; or only for the consultants who took part in the conversation.	Enjoy increased control over employee permissions and enhanced data security.
Email Design Studio: Web-safe fonts	We have labeled the web-safe fonts available in the Email Design Studio to indicate that they are the most likely to be displayed correctly in all email clients (such as Gmail or Outlook) and on all devices. By selecting these fonts, you can make sure that your emails will shine in every mailbox.	Ensure that your emails are displayed correctly for all Contacts.
Email Design Studio: Alt tags for images	SALESmanago introduces the option to add alternative tags to images contained in emails created in the Email Design Studio. An alt tag is a line of text displayed before the image is loaded and when the mouse cursor is moved over the image.	Build error-free communication with your customers by sending messages adapted to different systems and email clients.
Mobile Marketing: Documentation for new API methods	Recently, we have introduced four new API methods for the Mobile Marketing feature. Now we present detailed technical documentation for these new methods, allowing their smooth implementation.	Take advantage of the new API methods for Mobile Marketing and implement them easily thanks to comprehensive technical documentation.
API for registering visits without page reloading	SALESmanago introduces a new visit registration mechanism, which is especially useful for Single Page Applications (SPA). Now, you can use JavaScript to transfer website visit events to SALESmanago even if a Contact does not reload the page.	Enjoy more precise website visit analytics and enhanced targeting and personalization capabilities.
Collective counting of Recently Viewed Products in the Personal Shopping Inbox	We are introducing an improved counting mechanism for Recently Viewed Products in the Personal Shopping Inbox. Recently Viewed Products will now be counted collectively for desktop and mobile devices, resulting in more accurate analytics.	Take advantage of more reliable product data to make informed decisions and deliver even more targeted and personalized campaigns
API recommendations: Identifying Product Feeds by Location	Before, the Product Feed used in API recommendations was identified by name, which could lead to errors. Now, the Product Feed can be identified by the Location field, consistently with other API methods.	Enjoy more consistent and error-proof user experience.
Optimized Best-Sending-Time mechanism	We have optimized the Best-Sending-Time mechanism for sending emails based on Contacts’ activity (email opens and click-throughs). Our preliminary performance tests indicate that the sending process has been accelerated 30 times!	Enjoy shorter email processing times.
Removing Company & Employee List	We are removing the Company & Employee List from the CDP feature. This tab has become redundant as other areas of the SALESmanago platform, especially the Contact Card, have been improved and extended.	Enjoy a more user-friendly platform and improved user experience.
Removing the Lead Routing functionality	We are removing the Lead Routing functionality from the SALESmanago system to make space for new features.	Enjoy a more efficient and easier-to-navigate platform.
Release 14.02 [implementation: 11-12.07.2023]
New Condition: Contact has email address with specific domain	SALESmanago introduces a new element to its Automation Processes. The Condition: Contact has email address with specific domain will further enhance your filtering and targeting capabilities, allowing you to refine your strategies.	Enjoy increased filtering and targeting flexibility. Send emails tailored to the peculiarities of different email clients. Refine your Automation Processes by selecting the best-suited email for each recipient.
Advanced Contact selection based on transactions & other External Events	Before, Contacts could be filtered based on External Event details. Now SALESmanago is extending the filtering options to include all External Event data fields, such as Date, Value, and Products.	Enjoy more precise Contact filtering whenever Contact selection is required.
New price format in Recommendation Frames	SALESmanago is introducing a new price format (00,-) in Recommendation Frames. The format is intended for round prices, without any decimal digits after the comma.	Enjoy expanded customization options and fine-tune your Recommendation Frames to match local market specificities.
Error notifications for failed email downloads from URLs	SALESmanago improves User Experience by introducing email notifications for failed email downloads from URLs. If you use the URL Wizard to download a ready email template from a URL, you can specify the frequency at which the template is refreshed. Now, if the template cannot be refreshed, after three failed download attempts, the SALESmanago system will automatically notify you of the issue by email.	Identify issues on the spot and take immediate action to avoid surprises.
Removing Automation Wizards from the SALESmanago menu	We decided to deactivate the Automation Wizards to achieve a platform that is easier to use and to shorten the customer onboarding time. Now, to prevent potential confusion and facilitate Customers' transition to the Unified Workflow Console, we are removing the deactivated Automation Wizards from the SALESmanago Menu.	Enjoy increased functional transparency in the SALESmanago menu.
Fixed bug: Issue when the maximum number of points was exceeded on the last threshold	We have introduced a mechanism that prevents a situation where a Contact on the last threshold of a Loyalty Program earns more points than the maximum value specified and is mistakenly removed from that Program.	Be sure that your Loyalty Program participants are provided with seamless user experience.
Release 14.01 [implementation: 27-28.06.2023]
New Workflow feature	SALESmanago introduces a new, greatly improved Workflow feature. Powered by modern technology, the new Workflow console offers an intuitive design and improved User Experience enhanced by new element menus and a range of new options, such as: ability to copy and paste elements and groups of elements, zooming options, and ability to switch orientation (vertical/horizontal).	Create Workflow processes quickly and easily. Enjoy a modern, intuitive design, featuring a range of innovative, user-friendly functions. Effortlessly find and add elements thanks to the new, separate menus at the top of the screen and an innovative circular menu that can be opened anywhere on the board. Save time and effort with the new duplication and copying options. Adjust the view to your own preferences thanks to the new zooming and orientation switching options.
Adding new operators to Workflow elements	We have added new mathematical operators to the following Workflow Conditions: Contact has standard detail, Contact has dictionary detail and Date from dictionary detail. The new operators allow you to define more specific Conditions by enhancing your Contact filtering capabilities.	Enjoy more precise Condition setting and Contact filtering when configuring Workflow processes.
Countdown timer for Email Design Studio	SALESmanago introduces a new Email Design Studio widget: the Countdown, whose purpose is to inform your customers how much time remains until a certain point in the future (e.g., how much longer a discount or a special offer will remain valid). The new widget offers three countdown types: standard, continuous, and dynamic. With the dynamic option, you can configure the widget to count time individually for each Contact, based on the value of a selected dictionary detail.	Include countdown timers in your emails to create a sense of urgency or expectation among your audience. Increase your CTR and conversion rates. Expand your personalization capabilities with the dynamic countdown option.
Case-insensitive standard detail placeholder	Previously, the placeholder for standard details was case-sensitive, potentially leading to issues when the formula and the detail name did not match. Now the placeholder $cst.detail_name$ is case-insensitive, which allows you to focus on more important matters.	Easily personalize your marketing campaigns. Focus on content, not placeholders. Enjoy a more intuitive and error-proof functionality.
Mobile Marketing Migration: Stage 2	Users of the old Mobile Marketing feature are going to be gradually migrated to the new, fully supported Mobile Marketing feature, which offers enhanced capabilities, including more flexible API methods. Following Stage 2 of the migration process, the options to create and send new SMS messages have been removed from the old feature.	Take advantage of the improved capabilities and seamless functionality of the new, upgraded Mobile Marketing feature.
Option to re-count Contacts before sending a message for Mobile Marketing and Web Push features	Based on feedback from our customers, we have extended the option to re-count Contacts before sending a message—previously available only for emails—to the Mobile Marketing and Web Push features. If you use this option, the list of recipients of your text messages and Web Push notifications will be updated an hour before the scheduled sending time.	Be sure that you direct your communications to the right audience. Gain greater control over your marketing campaigns. Enjoy a unified User Experience.
New Monitoring Code tab in Integration Center	We continually enhance system navigation and User Experience with UI improvements. Now, the design of the Monitoring Code tab in the Integration Center has been optimized to provide you with easier access to crucial information.	Enjoy a more user-friendly interface and find the necessary instructions more easily.
Standardized character limits for SMS text messages sent from Automation Processes and RFM	We have standardized the limits on the number of characters in SMS messages sent from Automation Rules, Workflows, and the RFM feature. Additionally, we introduce information about the number of SMS messages that a longer message will be divided into.	Ensure that your messages comply with any character limits or restrictions. Avoid unexpected expenses. Build precise and error-free communication with your customers.
Release 13.05 [implementation: 06.06.2023]
New Product: Free Plan Account	SALESmanago has introduced the option to set up a completely free SALESmanago account with basic capabilities (Contact import and Email Marketing). The Free Plan Account allows you to import Contacts, configure a sending account, create emails in the Email Design Studio (enhanced with the AI Studio), send emails, and analyze your results.	Take advantage of an advanced and completely free marketing tool, with no time restrictions. Take up a free growth opportunity for your company. Make informed decisions—try out a basic version of the SALESmanago platform before becoming a customer.
Mobile Marketing Migration: Stage 1	Users of the old Mobile Marketing feature are going to be gradually migrated to the new, fully supported Mobile Marketing feature, which offers enhanced capabilities, including more flexible API methods. Following Stage 1 of the migration process, the options to create new groups and new templates have been removed from the old feature.	If you use the old Mobile Marketing feature, soon, you will be able to take advantage of the improved capabilities and seamless functionality of the new, upgraded feature.
Ability to map tags multiple times in the new import wizard	Now, when importing Contact data to SALESmanago, you can include tags in many columns in your CSV/XLSX file and map tags multiple times.	Enjoy a user-friendly import process that offers increased flexibility.
Release 13.04 [implementation: 25.05.2023]
Email Design Studio: TikTok integration	Up till now, our customers using the Email Design Studio were able to include a YouTube or Vimeo thumbnail in their emails. With our new integration, they can now do the same with TikTok videos. Make the most of the enhanced capabilities of the Email Design Studio and effectively engage your audience with video content.	Maximize your marketing potential with the Email Design Studio by including TikTok video thumbnails in your emails.
Ability to filter the Contact List by Company	Now you can easily filter your Contacts by the company they work in. All you need to do is apply the “Company” filter on the Contact List.	Even more user-friendly platform that helps you focus on what matters most.
Release 13.02 [implementation: 10.05.2023]
Template Library for the Email Design Studio	SALESmanago’s new email creator, the Email Design Studio, now offers a catalog of ready-made templates that you can use as the basis for your emails. Select a template and edit it, filling it with your own content. The templates can be freely modified to suit your individual needs. No coding required!	Get inspired! Save time and effort by creating your emails based on ready-made templates. Enjoy a quicker start with the Email Design Studio.
Ability to copy elements on List of Contacts and Contact Card	Our Customers often need to obtain individual Contact data from the List of Contacts or the Contact Card. Now, thanks to the new copying mechanism, you can do this quickly and effortlessly. Just move your cursor over the element of interest, and a “copy” icon will appear. Click on this icon to save the data to your clipboard.	Copy Contact data quickly and easily. Save time and effort – no more manual copying! Enjoy improved User Experience.
Fixed bug: Inability to send emails following the deletion of personalized banner	Before, if you edited a personalized banner in a specific way (removed all graphics and saved the changes), it would cause a wrong value to appear in the SALESmanago database. This resulted in the customer being unable to send emails. Now, this issue has been fixed. Also, measures have been implemented to prevent similar bugs from occurring in the future.	Even more reliable email sending process.
Ability to run A/B tests on emails with Product Blocks created in Email Design Studio	Email A/B tests are vital for improving your OR and CTR results. Now you can test emails created in the Email Design Studio that contain a Product Block.	Customers using the Email Design Studio can optimize their campaigns by running A/B tests on emails that include Product Blocks.
Email Design Studio: Option to deactivate dark mode on iOS	Even before, emails created in the Email Design Studio that contained at least one image would automatically block the dark mode on iOS devices. Now this is also possible for emails that contain no images. To disable dark mode on iOS for your email, simply check the appropriate box in the Body settings section of the Email Design Studio menu. NOTE: This option is currently not available for Android devices. However, we pay close attention to market changes. If Android introduces a similar mechanism in the future, it will be added to the Email Design Studio.	Customers using the Email Design Studio can now easily disable dark mode in the iOS system also for emails that contain no images.

Enhanced Segmentation: Filtering by most effective channel

SALESmanago is introducing a new data-based feature—Data Genius—that will help you optimize your segmentation and filtering processes, leading to more effective communication. The first enhancement under this label is a new Contact filter: Filtering by most effective channel.

Filter Contacts by the channel that is most effective for them: email, Web Push, text messages, or other.
Make the most of your Contact data.
Reach customers more effectively and boost your sales.

Redesigned Email Marketing Settings

We are improving the user experience on our platform by moving all settings related to Email Marketing to a single place: a new tab under the Email Marketing feature.

Enjoy a more intuitive design and easily manage your settings.

Improved Email Marketing filter: Option to customize bank holidays

We are introducing the option to create your own list of bank holidays on which no email will be sent from your account. You can also generate a list of bank holidays for selected countries by clicking on a dedicated button in the new Email Marketing Settings.

Improve your communication with customers by making sure that they won’t receive your emails on bank holidays.

Returning unsent coupons to the pool

Previously, coupon codes assigned to emails that failed to be sent were discarded (lost). Now, unsent coupons automatically return to the coupon pool.

Enjoy greater control over your coupons.

Workflow: Tagging team members in Sticky Notes

We are enhancing the Unified Workflow Console with the ability to @mention other SALESmanago users in Sticky Notes.

Benefit from facilitated collaboration with your team.

Workflow: Increased maximum launch interval for Workflows

We have increased the maximum interval between the launches of a Workflow process for the same Contact from 240 to 365 days.

Enjoy more flexibility when working on long-term campaigns.

HTML and Freemarker emails: Text/plain version of emails

Recently, we have introduced the option to include a plain (text only) version in an email created in the Email Design Studio. Based on feedback from our customers, now we are extending this option to two other email creators: HTML and Freemarker.

Improve your deliverability and user experience also for emails created in the HTML and Freemarker designers.

Enhanced Baselinker integration

Before, if a PURCHASE External Event was transferred from Baselinker, the Contact’s Email Marketing status would change to opt-out. Now, SALESmanago is upgrading its integration with Baselinker to prevent such undesirable changes.

Enjoy a seamless integration with Baselinker.

Enhanced Segmentation: Filtering by operating system

We are introducing a new Contact filter: Filtering by operating system. Now, you have the option to select Contacts that used a specific operating system on a specified date or within a specified period.

Enjoy more precise targeting.
Adjust your communications to the specificities of different operating systems.
Boost engagement and conversion rates.

Enhanced Segmentation: Improved filtering by scoring

We are improving the Contact filter: Filtering by scoring by adding new, advanced operators: between (inclusive), greater than, greater than or equal to, less than, less than or equal to, and equal to.

Enjoy more flexible segmentation and adjust your communications to the engagement level of your Contacts.

Customer Preference Center: Adjusting sending time to Contact preferences

SALESmanago introduces the option to automatically adjust the sending time of email messages based on zero-party data collected in the Customer Preference Center.

Reach your Contacts more effectively.
Personalize your communication for the best results.
Enhance customer experience.

AI Studio for Live Chat

SALESmanago introduces its state-of-the-art AI Studio into Live Chat. With this new feature, Live Chat consultants receive three ready-to-send response suggestions generated by ChatGPT. You don’t need to worry about providing the wrong information – your consultants are still in control of what is sent to users.

Make your consultants’ work easier by providing them with a convenient and time-saving tool.
Respond to Live Chat inquiries faster, improving your productivity and the quality of your customer support.
Provide a better customer experience on your website.

Automatic SalesChat: Wait for consultant from a specific consultant group

SALESmanago improves the Automatic SalesChat feature by adding a new option to the action Wait for consultant. Now, when a Live Chat user welcomed by a bot requests to be attended to by a consultant, they can select a consultant group responsible for the area in which the user is interested (e.g., Sales or Post-Purchase Support).

Make your customer service more user-friendly and more efficient.
Save time by referring user requests to the right departments.
Prioritize users (e.g., businesses) based on their selections.

Frontend API for Live Chat: Stage 1

SALESmanago is introducing a Frontend API for Live Chat. Previously, our customers could choose from a number of predefined methods for the opening and closing of the Live Chat window. Now, you can use JavaScript to create your own scenario.

Adjust the Live Chat opening and closing options to your specific needs.

Enhanced Segmentation: Filtering by device

We are introducing a new Contact selection filter: Filtering by device. Now, you can select Contacts that used a specific device type (Desktop, Mobile, or Other) on a specified date or within a specified period.

Enjoy more precise targeting.
Adjust your marketing activities to the habits and preferences of your Contacts.
Create dedicated segments for the purposes of device-centric strategies.

Enhanced Segmentation: Filtering by browser

We are introducing a new Contact selection filter: Filtering by browser. Now you can select Contacts that used a specific web browser on a specified date or within a specified period.

Enjoy increased targeting capabilities.
Run A/B tests for different browsers.
Tailor your campaigns to the specificities of different browsers.

Enhanced Segmentation: Improved filtering by details

We are improving the Contact selection filter: Filtering by details to provide increased precision in Contact segmentation. The number of details that can be selected has been increased from 3 to 10, and the selection process has been enhanced by the addition of new, advanced operators. Moreover, now you can choose whether you want to select Contacts that have all the selected details (connected by AND) or that have any of the selected details (connected by OR).

Enjoy more flexible segmentation and target your Contacts with increased precision.

Workflow: Option to select the sender in the Action: Send text message to Contact

Based on feedback from our customers, we are adding the option to select the sender in the Workflow Action: Send text message to Contact. The sender name must be whitelisted by the gateway provider.

Use different sender names for different brands or campaigns.
Adjust the sender name to the content of the message.
Gain more control over your communications.

Enhanced recommendation mechanism: Saving Last Viewed Products for up to 5 Product Feeds

When Contacts view product pages on your website, their visits are matched with the URLs in your Product Catalog / XML Product Feed to build recommendation data. Previously, when a single URL was found in multiple Catalogs/Feeds, the visit was matched with only one of them. Now, such visits will be recorded for up to 5 Catalogs/Feeds.

Show even more accurate recommendations and boost your sales.

Unifying the use of Product Catalogs / XML Product Feeds across the system

Previously, Product Catalogs and XML Product Feeds required the Default flag to be used in certain features but could be used in others even without this flag. Now, this has been unified across the system. A Product Catalog / XML Product Feed not marked as default will only be used for analytical purposes, whereas “default” Catalogs and Feeds can be used for recommendation purposes in features such as Recommendation Frames, Web Push, Live Chat, and Personal Shopping Inbox.

Enjoy more consistency across the SALESmanago platform.

Email Design Studio: No exit confirmation if the email has been saved

Previously, when leaving the Email Design Studio without saving the email, you were required to confirm this action. Now, SALESmanago requires confirmation only if the email has not been autosaved.

Enjoy a more intuitive user interface.

Workflow: Undo/redo options actions

We are enhancing the Unified Workflow Console with the options to undo or redo an action. Use the buttons at the top of the screen or the standard keyboard shortcuts (Ctrl+Z, Ctrl+Y for Windows and Command+Z, Command+Y for MacOS).

Save time and fix mistakes or revert changes with one click.
Experiment with your Workflows without fear of losing the current structure.
Enjoy a more intuitive Workflow creation process.

Workflow: Ability to download a high quality image

We have enhanced our Workflow feature with the ability to download the visual model of a Workflow as a high quality JPG file. You can choose if you want to download the image with or without analytics for individual Workflow elements.

Easily obtain high-quality images of Workflows that can be used, for example, in reports or presentations.

Workflows: Hyperlinks in Sticky Notes

SALESmanago is enriching the Unified Workflow Console with the ability to include hyperlinks in Sticky Notes.

Easily provide other team members with additional information.

Contact Card: Displaying data from SALESmanago Mobile when using User ID

We are upgrading the integration between SALESmanago and SALESmanago Mobile. Now, user data from SALESmanago Mobile is available on the Contact Card in SALESmanago even if app users are identified by User ID.

Benefit from easier access to information about your mobile users.

SALESmanago system upgrades

We have upgraded the technologies on which the SALESmanago application is based and the data storage and processing software we use. The updated systems provide enhanced technological capabilities and meet stricter compliance standards.

Enjoy increased security, elevated performance, and more reliable operation of the SALESmanago platform.

Email Design Studio: Text/plain version of emails

SALESmanago introduces the option to include a plain (text only) version in an email created in the Email Design Studio. Plain email versions are the only versions supported by non-HTML email clients and can be used in situations where an HTML email does not work. For smooth user experience, we have provided the option to copy the entire email text by clicking on a single button.

Make sure that your emails are supported by all email clients.
Adjust your emails to different customer needs and capabilities.
Improve your email deliverability.

Workflow: Improved analytics

SALESmanago enhances Workflow analytics by introducing progress bars for individual elements to the Unified Workflow Console. Now, you can easily analyze how many Contacts have reached each individual element of your Workflow, to determine which paths are followed most frequently and identify defective or inefficient configurations.

Monitor the progress of Contacts along your Workflow paths.
Easily identify errors and ineffective Workflow paths to optimize your processes.
Enjoy easier access to Workflow analytics.

Enhanced Segmentation: Improved filtering by tag scoring

Previously, when filtering Contacts by tag scoring, you could specify the scoring range using two operators: greater than and less than. Now, we are providing more advanced options for specifying the scoring range, including new operators.

Enjoy more precise Contact segmentation and targeting.

Free Email Marketing Account: Improved tutorial

SALESmanago has improved user experience on its Free Email Marketing accounts. Now, the tutorial is available on the menu bar and can be accessed and consulted as necessary.

Conveniently access essential knowledge and easily complete all configuration steps.

Workflow: Sticky Notes

SALESmanago is the first platform to introduce the option to use Sticky Notes on the Workflow board. This unique solution can be used by all account users to provide descriptions or ask questions about Workflow processes. You can choose the color for each Sticky Note and format its text.

Smoothly communicate and collaborate with your team.
Conveniently explain the structures and purposes of individual Workflows and their smaller sections.
Save time by leaving comments or questions directly in the Workflow creator.

Workflow Dashboard: Analytics for up to 10 active Workflows

Previously, up to 4 active Workflows could be displayed in the Analytics of selected Workflows section on the Workflow Dashboard. Now, we are increasing this number to 10.

Enjoy more comprehensive Workflow analytics.

Search Engine Turbocharger: Enhanced analytics visualization

We have remodeled the Search Engine Turbocharger analytics to provide reliable data in the form of user-friendly visualizations.

Benefit from more accurate analytics and easily interpret data.

Mobile messages: Shortened links in preview

Previously, mobile message previews showed full links, even if the option to use shortened links was enabled. Now, this option will be taken into account in message previews and shortened links will be displayed just the way they will look for an actual recipient. Additionally, any punctuation marks or special characters (such as full stops or exclamation marks) at the end of a link will not be included in the link.

Enjoy accurate message previews and easily estimate the number of characters used in a message.

Dynamic Segments: Removing the text editor

Before, a Dynamic Segment could be created using a text editor or a graphical editor. Now we are removing the difficult-to-use text editor to make this feature more intuitive.

Enjoy a more user-friendly segmentation process.

Integration with Google Analytics 4

SALESmanago delivers a new version of its Google Analytics integration to comply with Google's updated requirements.

Make your work easier by accessing Google Analytics data in SALESmanago.

Email Design Studio: Ability to copy and paste formatted text

SALESmanago introduces the option to paste formatted text copied from an external text editor (e.g., MS Word) into the Email Design Studio.

Save time by pasting already formatted text from external editors.

Workflow: Individual settings displayed on elements and arrows

Based on feedback from our customers, we are enhancing the Unified Workflow Console with descriptions of individual configurations displayed on elements and connection arrows. At stage one, the improvement has been applied to elements related to emails and tags.

Design Workflows even more conveniently and understand them better.
Benefit from more efficient teamwork.
Enjoy comprehensive previews in Workflow analytics.

New Workflow Condition: Email sent to Contact

Previously, it was possible to check whether a Contact opened an email or clicked a link in an email. Now, SALESmanago is introducing a new Workflow Condition: Email sent to Contact, which allows you to determine whether any email or a specific email has been sent to a Contact.

Reach the right audiences and avoid sending the same email to the same Contact twice.
Combine the new element with other Conditions: Contact opened email and Contact clicked on link in email to get the full picture.
Build more elaborate Workflows that cater to your business needs.

Workflow: Ability to tag Workflow processes

SALESmanago is enriching the Unified Workflow Console with the option to tag Workflows. By assigning tag(s) to Workflow processes, you can classify and segment them, facilitating your navigation around the Workflow List.

Keep your Workflow List organized and easily identify your Workflow processes.

Workflow: Better support for macOS users

We have improved user experience for macOS users by adding new keyboard shortcuts and tips in the Unified Workflow Console.

Enjoy all the capabilities of the new Workflow creator in your macOS system.

Email Design Studio: Improved email preview

Before, email elements hidden for desktop devices were not visible in a preview opened in a new tab. Now, they are displayed and marked as mobile only.

Gain more control over the appearance of your emails.

Export List: Shorter loading time

We have reduced the Export List loading time from 19 s to less than 1 s.

Save time thanks to the accelerated loading process.

Unified Workflow Console: New launch settings

SALESmanago is introducing two new options to the Unified Workflow Console. Now you can decide how many times a Workflow can be triggered for a single Contact and specify the minimum interval between launches.

Adjust the number and frequency of Workflow launches to your business strategy.

Enhanced Segmentation: Filtering by Workflow status

SALESmanago provides its customers with even more targeting options by introducing a new Contact filter: Filtering by Workflow status. Now you can select Contacts that are currently in the midst of a specific Workflow process (In progress) or those who have completed this process (Completed).

Enjoy more precise filtering and targeting whenever Contact selection is required.

Email Design Studio Library: Saving multiple sections as one element

SALESmanago is enhancing its best-in-class email designer by adding the capability to save multiple sections as a single element in the Library.

Save time and make your work with the Email Design Studio even easier, for instance, by saving an entire header or footer as one Library element.

Web Element Display Engine

SALESmanago is upgrading its Monitoring Code with the Web Element Display Engine. This new mechanism is responsible for displaying elements such as Live Chat, pop-ups, contact forms, Social Proof Widget, and Recommendation Frames on your website, and for the smooth operation of Website Automation Rules, Personal Shopping Inbox, and Voice Search. The loading time for these and other web components has been reduced by 50%, whereas the average RPS (requests per second) has increased from 80 to 1500, which translates into enhanced website performance.

Benefit from improved user experience on your website: component loading time reduced by 50% and RPS increased from 80 to 1500.
Watch your conversion rates and sales revenues rise.
Enjoy more reliable functioning of Website Automation Rules.

Email Design Studio: Custom Fonts

Based on feedback from our customers, we are enriching the Email Design Studio with the option to use custom fonts in your emails. As custom fonts have limited support in most email clients, the feature also allows you to select a fallback font.

Strengthen your brand identity and make your emails stand out.

Email Design Studio: Background images

SALESmanago introduces the option to add images as section background in the Email Design Studio. Previously, custom backgrounds had to be combined with text or buttons before uploading to the Email Design Studio, which affected image quality and email searchability.

Save time and add backgrounds directly in the Email Design Studio.
Enjoy better image quality.
Create more searchable emails.

Email Design Studio: Link for the Countdown timer

Based on feedback from our customers, we have enriched the Email Design Studio with the option to add a link to the Countdown timer.

Facilitate access to the right section of your website.
Make your emails more interactive.
Make the most of the Countdown timer feature.

Unified Workflow Console: Further enhancements

We are continuing to improve the Unified Workflow Console based on customer feedback and our own observations. Now, you can connect multiple elements to a single Finish element; drag an element by clicking anywhere on it (not just the top bar); and zoom-in/zoom-out using the touchpad or the mouse wheel. Additionally, we have expanded the tip list in the Workflow console.

Create Workflow processes even more quickly and easily.

Filtering Contacts by marketing status with a time range selector

On the SALESmanago platform, Contacts can be filtered based on their marketing consent status. Now, SALESmanago is enriching this feature with a time range selector, which allows you to select Contacts who opted in or out within a specific time range.

Filter Contacts even more precisely and benefit from increased personalization capabilities.

Email Design Studio: Option to assign tag(s) after Contact clicks on link

SALESmanago is enriching the Email Design Studio with a new tagging option. Previously, adding a tag to a Contact after they clicked on a link in an email was only possible through an Automation Process. Now, each link in an email can be configured so that one or more tags will be added to a Contact that clicks on that link.

Enjoy more precise segmentation.
Tag Contacts more easily.
Track each link individually for better analytics.

Live Chat: Settings for the visibility of finished conversations

Previously, finished Live Chat conversations were visible to all consultants. Now, based on feedback from our customers, we are introducing the option to select whether finished conversations should be visible for all consultants; only for super users; or only for the consultants who took part in the conversation.

Enjoy increased control over employee permissions and enhanced data security.

Email Design Studio: Web-safe fonts

We have labeled the web-safe fonts available in the Email Design Studio to indicate that they are the most likely to be displayed correctly in all email clients (such as Gmail or Outlook) and on all devices. By selecting these fonts, you can make sure that your emails will shine in every mailbox.

Ensure that your emails are displayed correctly for all Contacts.

Email Design Studio: Alt tags for images

SALESmanago introduces the option to add alternative tags to images contained in emails created in the Email Design Studio. An alt tag is a line of text displayed before the image is loaded and when the mouse cursor is moved over the image.

Build error-free communication with your customers by sending messages adapted to different systems and email clients.

Mobile Marketing: Documentation for new API methods

Recently, we have introduced four new API methods for the Mobile Marketing feature. Now we present detailed technical documentation for these new methods, allowing their smooth implementation.

Take advantage of the new API methods for Mobile Marketing and implement them easily thanks to comprehensive technical documentation.

API for registering visits without page reloading

SALESmanago introduces a new visit registration mechanism, which is especially useful for Single Page Applications (SPA). Now, you can use JavaScript to transfer website visit events to SALESmanago even if a Contact does not reload the page.

Enjoy more precise website visit analytics and enhanced targeting and personalization capabilities.

Collective counting of Recently Viewed Products in the Personal Shopping Inbox

We are introducing an improved counting mechanism for Recently Viewed Products in the Personal Shopping Inbox. Recently Viewed Products will now be counted collectively for desktop and mobile devices, resulting in more accurate analytics.

Take advantage of more reliable product data to make informed decisions and deliver even more targeted and personalized campaigns

API recommendations: Identifying Product Feeds by Location

Before, the Product Feed used in API recommendations was identified by name, which could lead to errors. Now, the Product Feed can be identified by the Location field, consistently with other API methods.

Enjoy more consistent and error-proof user experience.

Optimized Best-Sending-Time mechanism

We have optimized the Best-Sending-Time mechanism for sending emails based on Contacts’ activity (email opens and click-throughs). Our preliminary performance tests indicate that the sending process has been accelerated 30 times!

Enjoy shorter email processing times.

Removing Company & Employee List

We are removing the Company & Employee List from the CDP feature. This tab has become redundant as other areas of the SALESmanago platform, especially the Contact Card, have been improved and extended.

Enjoy a more user-friendly platform and improved user experience.

Removing the Lead Routing functionality

We are removing the Lead Routing functionality from the SALESmanago system to make space for new features.

Enjoy a more efficient and easier-to-navigate platform.

New Condition: Contact has email address with specific domain

SALESmanago introduces a new element to its Automation Processes. The Condition: Contact has email address with specific domain will further enhance your filtering and targeting capabilities, allowing you to refine your strategies.

Enjoy increased filtering and targeting flexibility.
Send emails tailored to the peculiarities of different email clients.
Refine your Automation Processes by selecting the best-suited email for each recipient.

Advanced Contact selection based on transactions & other External Events

Before, Contacts could be filtered based on External Event details. Now SALESmanago is extending the filtering options to include all External Event data fields, such as Date, Value, and Products.

Enjoy more precise Contact filtering whenever Contact selection is required.

New price format in Recommendation Frames

SALESmanago is introducing a new price format (00,-) in Recommendation Frames. The format is intended for round prices, without any decimal digits after the comma.

Enjoy expanded customization options and fine-tune your Recommendation Frames to match local market specificities.

Error notifications for failed email downloads from URLs

SALESmanago improves User Experience by introducing email notifications for failed email downloads from URLs. If you use the URL Wizard to download a ready email template from a URL, you can specify the frequency at which the template is refreshed. Now, if the template cannot be refreshed, after three failed download attempts, the SALESmanago system will automatically notify you of the issue by email.

Identify issues on the spot and take immediate action to avoid surprises.

Removing Automation Wizards from the SALESmanago menu

We decided to deactivate the Automation Wizards to achieve a platform that is easier to use and to shorten the customer onboarding time. Now, to prevent potential confusion and facilitate Customers' transition to the Unified Workflow Console, we are removing the deactivated Automation Wizards from the SALESmanago Menu.

Enjoy increased functional transparency in the SALESmanago menu.

Fixed bug: Issue when the maximum number of points was exceeded on the last threshold

We have introduced a mechanism that prevents a situation where a Contact on the last threshold of a Loyalty Program earns more points than the maximum value specified and is mistakenly removed from that Program.

Be sure that your Loyalty Program participants are provided with seamless user experience.

New Workflow feature

SALESmanago introduces a new, greatly improved Workflow feature. Powered by modern technology, the new Workflow console offers an intuitive design and improved User Experience enhanced by new element menus and a range of new options, such as: ability to copy and paste elements and groups of elements, zooming options, and ability to switch orientation (vertical/horizontal).

Create Workflow processes quickly and easily.
Enjoy a modern, intuitive design, featuring a range of innovative, user-friendly functions.
Effortlessly find and add elements thanks to the new, separate menus at the top of the screen and an innovative circular menu that can be opened anywhere on the board.
Save time and effort with the new duplication and copying options.
Adjust the view to your own preferences thanks to the new zooming and orientation switching options.

Adding new operators to Workflow elements

We have added new mathematical operators to the following Workflow Conditions: Contact has standard detail, Contact has dictionary detail and Date from dictionary detail. The new operators allow you to define more specific Conditions by enhancing your Contact filtering capabilities.

Enjoy more precise Condition setting and Contact filtering when configuring Workflow processes.

Countdown timer for Email Design Studio

SALESmanago introduces a new Email Design Studio widget: the Countdown, whose purpose is to inform your customers how much time remains until a certain point in the future (e.g., how much longer a discount or a special offer will remain valid). The new widget offers three countdown types: standard, continuous, and dynamic. With the dynamic option, you can configure the widget to count time individually for each Contact, based on the value of a selected dictionary detail.

Include countdown timers in your emails to create a sense of urgency or expectation among your audience.
Increase your CTR and conversion rates.
Expand your personalization capabilities with the dynamic countdown option.

Case-insensitive standard detail placeholder

Previously, the placeholder for standard details was case-sensitive, potentially leading to issues when the formula and the detail name did not match. Now the placeholder $cst.detail_name$ is case-insensitive, which allows you to focus on more important matters.

Easily personalize your marketing campaigns.
Focus on content, not placeholders.
Enjoy a more intuitive and error-proof functionality.

Mobile Marketing Migration: Stage 2

Users of the old Mobile Marketing feature are going to be gradually migrated to the new, fully supported Mobile Marketing feature, which offers enhanced capabilities, including more flexible API methods. Following Stage 2 of the migration process, the options to create and send new SMS messages have been removed from the old feature.

Take advantage of the improved capabilities and seamless functionality of the new, upgraded Mobile Marketing feature.

Option to re-count Contacts before sending a message for Mobile Marketing and Web Push features

Based on feedback from our customers, we have extended the option to re-count Contacts before sending a message—previously available only for emails—to the Mobile Marketing and Web Push features. If you use this option, the list of recipients of your text messages and Web Push notifications will be updated an hour before the scheduled sending time.

Be sure that you direct your communications to the right audience.
Gain greater control over your marketing campaigns.
Enjoy a unified User Experience.

New Monitoring Code tab in Integration Center

We continually enhance system navigation and User Experience with UI improvements. Now, the design of the Monitoring Code tab in the Integration Center has been optimized to provide you with easier access to crucial information.

Enjoy a more user-friendly interface and find the necessary instructions more easily.

Standardized character limits for SMS text messages sent from Automation Processes and RFM

We have standardized the limits on the number of characters in SMS messages sent from Automation Rules, Workflows, and the RFM feature. Additionally, we introduce information about the number of SMS messages that a longer message will be divided into.

Ensure that your messages comply with any character limits or restrictions.
Avoid unexpected expenses.
Build precise and error-free communication with your customers.

New Product: Free Plan Account

SALESmanago has introduced the option to set up a completely free SALESmanago account with basic capabilities (Contact import and Email Marketing). The Free Plan Account allows you to import Contacts, configure a sending account, create emails in the Email Design Studio (enhanced with the AI Studio), send emails, and analyze your results.

Take advantage of an advanced and completely free marketing tool, with no time restrictions.
Take up a free growth opportunity for your company.
Make informed decisions—try out a basic version of the SALESmanago platform before becoming a customer.

Mobile Marketing Migration: Stage 1

Users of the old Mobile Marketing feature are going to be gradually migrated to the new, fully supported Mobile Marketing feature, which offers enhanced capabilities, including more flexible API methods. Following Stage 1 of the migration process, the options to create new groups and new templates have been removed from the old feature.

If you use the old Mobile Marketing feature, soon, you will be able to take advantage of the improved capabilities and seamless functionality of the new, upgraded feature.

Ability to map tags multiple times in the new import wizard

Now, when importing Contact data to SALESmanago, you can include tags in many columns in your CSV/XLSX file and map tags multiple times.

Enjoy a user-friendly import process that offers increased flexibility.

Email Design Studio: TikTok integration

Up till now, our customers using the Email Design Studio were able to include a YouTube or Vimeo thumbnail in their emails. With our new integration, they can now do the same with TikTok videos. Make the most of the enhanced capabilities of the Email Design Studio and effectively engage your audience with video content.

Maximize your marketing potential with the Email Design Studio by including TikTok video thumbnails in your emails.

Ability to filter the Contact List by Company

Now you can easily filter your Contacts by the company they work in. All you need to do is apply the “Company” filter on the Contact List.

Even more user-friendly platform that helps you focus on what matters most.

Template Library for the Email Design Studio

SALESmanago’s new email creator, the Email Design Studio, now offers a catalog of ready-made templates that you can use as the basis for your emails. Select a template and edit it, filling it with your own content. The templates can be freely modified to suit your individual needs. No coding required!

Get inspired!
Save time and effort by creating your emails based on ready-made templates.
Enjoy a quicker start with the Email Design Studio.

Ability to copy elements on List of Contacts and Contact Card

Our Customers often need to obtain individual Contact data from the List of Contacts or the Contact Card. Now, thanks to the new copying mechanism, you can do this quickly and effortlessly. Just move your cursor over the element of interest, and a “copy” icon will appear. Click on this icon to save the data to your clipboard.

Copy Contact data quickly and easily.
Save time and effort – no more manual copying!
Enjoy improved User Experience.

Fixed bug: Inability to send emails following the deletion of personalized banner

Before, if you edited a personalized banner in a specific way (removed all graphics and saved the changes), it would cause a wrong value to appear in the SALESmanago database. This resulted in the customer being unable to send emails. Now, this issue has been fixed. Also, measures have been implemented to prevent similar bugs from occurring in the future.

Even more reliable email sending process.

Ability to run A/B tests on emails with Product Blocks created in Email Design Studio

Email A/B tests are vital for improving your OR and CTR results. Now you can test emails created in the Email Design Studio that contain a Product Block.

Customers using the Email Design Studio can optimize their campaigns by running A/B tests on emails that include Product Blocks.

Email Design Studio: Option to deactivate dark mode on iOS

Even before, emails created in the Email Design Studio that contained at least one image would automatically block the dark mode on iOS devices. Now this is also possible for emails that contain no images. To disable dark mode on iOS for your email, simply check the appropriate box in the Body settings section of the Email Design Studio menu.

NOTE: This option is currently not available for Android devices. However, we pay close attention to market changes. If Android introduces a similar mechanism in the future, it will be added to the Email Design Studio.

Customers using the Email Design Studio can now easily disable dark mode in the iOS system also for emails that contain no images.

About Us

Community

More

Customer Data Platform

Campaigns Management

Omnichannel Execution

Website

Knowledge Center

Books

Academy

Affiliation Program