Useful links
SALESmanago allows you to perform collective contact management. In the Manage Contacts panel, you can choose actions you want to direct towards the contact group. Action Change contact opt-in/opt-out state lets you substitute the contact state from opt-in to opt-out or the other way round.
Go to CRM → Contact list → Manage Contacts
Above the list of actions you can find fields in which you can define the contacts for which you want to trigger the action. Determine the contact group and then choose the action Change contact opt-in/opt-out status marked on the list of actions on the illustration above. Then, go to the settings of the action.
By default, the option none is marked.
[1] Opt-out contact – select the option and in the effect, the opt-out status will be assigned to the contacts.
To confirm the action, click the button Perform actions that you can find below the list of actions.