Email and SMS settings

SALESmanago users have the option to set specific limits for the number of messages sent to all contacts stored in the database, in a particular period of time.

To edit the settings go to SETTINGS ->OTHER -> Application -> Email and SMS Settings.

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After activating a multiple Email filter  – by default, only one message will be sent to one contact per day. This restriction can be modified in 2 ways.

Option 1

Activate a simple email filter – by enabling this option you can select any number of maximum emails that could be sent to one contact during one day. This limit relates to messages sent through mailings as well as automation rules. If on any given day the number of emails to be sent to one contact exceeds the limit set in this option, any excess mail will be blocked and will never be sent to the user.

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Option 2.

[1] Advanced filtering

In this case you can define limits for emails sent to a single contact, this will apply to the number of emails sent through automation rules. In addition, you can define the maximum number of messages to be sent. The available limit options include daily, weekly and monthly.

For example,  you can set the daily limit of 3 emails and 2 messages to be sent through the rules with the maximum total number of messages to be sent during one day.

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The advanced filtering option results in a message queuing. It means that if on any one day a given contact should receive more mail than the maximum set as the daily limit, any excess emails will not be lost and the system will deliver them on the next day. The order in which the messages will be sent is determined by the system – the user has no means to define sending priorities.

[2] ADDITIONALLY the system allows you to choose particular days of the week, on which emails could be sent. If, for example, you unchecked Sunday as a day without mailing activity, then all the messages planned for mailing on Sunday will be sent on the next day – that is: Monday.

The ‘Send in the Holidays’ option works for official Polish public holidays, such as New Year, Epiphany, Easter Sunday and Monday, the 1st and the 3rd May, Pentecost, All Saints’ Day, Independence Day and the two days of Christmas.

If you need more information about the topic mentioned above, please contact us: support@salesmanago.com +1 800 960 0640