The condition is satisfied if a new External Event occurs for a Contact, such as adding a product to the cart or making a purchase.
To include the condition in your Workflow, go to:
AUTOMATION PROCESSES → WORKFLOWS
In the Workflow wizard, select Conditions => Contact has an External Event assigned from the list of elements.
Then go back to the list of elements and select an action that will be dependent on the defined condition, i.e. will be performed if the condition is satisfied. Link both elements with an arrow (the one in orange on a white background).
EXAMPLE:
Then click the settings icon on the line connecting the condition to the action. A window will appear where the condition’s settings must be specified.
Learn how to define settings for the condition: Contact has an External Event assigned >>
Having defined the settings, click Save changes.
NOTE: You can also specify an alternative action that will be performed if the condition is not satisfied.
EXAMPLE:
