The condition is fulfilled If on a contact card of specific client prediction of churn occurrence comprises in chosen value (small, medium, high, very high), or not.

In this condition you have to specify the following information:

[1] The type of condition – Prediction of churn occurrence.

[2] Following element, arrow – to change these condition settings we need to link it with another element (event, condition, action). On the grey arrow, you can see a grey element with a setting icon. Click it to display a pop-up window with settings.

[3] Pop-up with settings – right here you have to set all data about the condition as:

[A] Optional “no” – denial of the condition, the condition will apply to all contacts which one the churn prediction is not a value from [B].

[B] In this place you have to select the value of the churn prediction, you can choose from the following:

• Small => 0-25%
• Medium => 26%-50%
• High => 51% – 75%
• Very high => 76% – 100%

[C] Save changes – click the button to save all data.